Shipping policy

Orders are usually dispatched within 5-10 business day.We process orders on business days, which are Monday to Friday and exclude public holidays.

During peak and sale periods, the dispatch time may be extended. We truly appreciate your patience and understanding.

We use international express,the delivery time is usually 5-10 days,but the delivery may be delayed during holidays or extreme weather.

We are not responsible for any delays or damage caused by the shipping carrier. If you receive a damaged or lost package, please contact us immediately so we can assist you in filing a claim with the shipping carrier.

Frequently asked questions

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• 14 Day Return Policy: You may return full priced items(non-customized products)within 14 days of receiving your order for a refund or store credit, provided they comply with our return conditions. • Customized items cannot be returned unless there is a damage or quality issue.

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We will do our best to make any changes to your order before dispatch but unfortunately we cannot guarantee this is possible. Please email us within 12 hour of placing your order to ensure the best chance of our team to make any relevant updates to an item or postal address. There may also be other delays which will prevent us from making amendments in time such as weekends, public holidays and sales periods.

If your order has not yet been picked and packed you are able to request a cancellation.If you have any questions please email our team at info@chronory.com

Since our products are handmade, they are usually shipped within 15-30 days after ordering.

Transit time:5-10days

standard shipping -$12.99 for order $100.00–$199.99

free shipping-$200+

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